Welcome to Complex Psychology

We provide support for a range of different client groups, but with a special focus on individuals with multiple and complex needs.

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Who We Are

Complex Psychology provides support for a range of different client groups, but with a special focus on individuals who present with significant and complex issues. This includes people who have personality disorders, major mental illness (such as schizophrenia and bipolar disorder), acquired brain injury, intellectual disability and severe substance misuse issues. In many cases, our clients also present with significant risks, both to themselves, others and the community.

Complex Psychology approaches working with clients who have complex needs as a challenge. There are always strengths that can be drawn upon and supports that can be put in place. In most cases, plans can be put in place to support people with complex needs in a way that helps them, their family and friends and the broader community. There are also strategies that can be implemented to support the services that work with the most complex clients.

Our services include psychological assessment, the development and coordination of care plans, assessments and reports for individuals facing criminal charges (including pre-sentence reports), forensic risk assessment, occupational therapy (including sensory) assessment and ongoing psychological treatment. We work for government agencies, private organisations and individuals

Whilst we are based inner Melbourne, much of our work is conducted on an outreach basis. We have previously worked with clients in both Melbourne and regional Victoria.

Complex Psychology is registered as a provider for the National Disability Insurance Scheme (NDIS), Medicare, the Transport Accident Commission (TAC) and Workcover. We also regularly provide services to Victorian Department of Health & Human Services (DHHS), under their Multiple & Complex Needs Initiative (MACNI).

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Areas we service

At Complex Psychology, we work with government agencies, private organisations and individuals.

Our services include psychological assessment, the development and coordination of care plans, assessments and reports for individuals facing criminal charges (including pre-sentence reports), forensic risk assessment, occupational therapy assessment (including sensory assessment) and ongoing psychological treatment.

Complex Psychology is registered as a provider for the National Disability Insurance Scheme (NDIS), Medicare and WorkCover, and is also able to provide services under the Transport Accident Commission (TAC). We are also regularly engaged to work with the Victorian Department of Health & Human Services under the Multiple & Complex Needs Initiative (MACNI).

For more information, click the links below.

Treatment Find out more

Treatment

People seek psychological treatment for a number of different reasons. They might want to change behaviour, worry less, explore past experiences, feel happier and more fulfilled or manage symptoms. Other reasons for engaging in treatment could be if the client has been directed to attend by a court, employer or another service. Whatever the case, the experience should be safe and have achievable goals. This is not to say that it will be easy. Psychological therapy can be challenging, but it should also be rewarding.

Complex Psychology uses a range of treatment interventions for working with clients, including Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Dialectical Behaviour Therapy and Psychodynamic Therapy.

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Consultation Find out more

Consultation

Complex Psychology offers a range of psychological and general consultation services, particularly aimed at working with complex clients. We are able to provide this service either directly to the care team or to organisations seeking to identify areas for improvement. Care team level consultation might involve management of staff ‘burn-out’, addressing boundary issues, management of client risk, dual diagnosis and dual disability issues. Organisational consultation may involve service audits, and policy and protocol reviews.

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Assessments & Reports Find out more

Assessments & Reports

Psychological assessments and reports are used for a range of purposes. They are sometimes used in the court system, for example, when a person is sentenced or a person is applying for compensation. Assessments and psychological reports are also sometimes requested to find out whether a person has a mental illness and what the best treatment might be.

Complex Psychology adapts our assessments and reports to the needs of the client. We have experience writing reports for court, diagnostic reports, personality assessments, assessments of intelligence and adaptive behaviour and assessments for suitability for treatment. We also have experience writing risk assessment reports and developing risk management plans. Complex Psychology provides assessment and reports that are evidence and needs based, and we are always impartial.

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Training Find out more

Training

Training is an important part of professional development. Complex Psychology specialises in a range of training options. We have experience providing dual diagnosis training as part of the Victorian Dual Diagnosis Initiative (VDDI) for the Southern Metropolitan Region, as well as training related to Care Plan Coordination and the Multiple & Complex Needs Initiative (MACNI). This has provided us with an excellent perspective on the needs of the service sector in regard to clients with complex needs.

Complex Psychology can provide training on a range of topics, including:

  • Harm reduction
  • Working with complex clients
  • Managing risk
  • Maintaining professional boundaries
  • Dual diagnosis

Training can be adapted, depending on the needs of the service.

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Care Planning Find out more

Care Planning

Care Planning is a process where a number of people come together to develop a plan for a client. This process is facilitated by a care planner who, alongside others, develops a range of strategies to support the individual. The people involved range from social workers, mental health staff, disability workers, alcohol and other drug (AOD) workers, among others.

Complex Psychology has considerable experience developing care plans for people with complex needs. This includes the development of plans for clients under the Multiple and Complex Needs Initiative (MACNI).  A panel of senior managers of local services and Department of Health and Human Services’ senior staff oversees these plans. However, the process of developing a care plan can assist a range of clients and they don't necessarily have to be involved with a government program. 

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Our team

The clinical team at Complex Psychology are all allied health professionals with many years of experience working with clients who present with a range of complexities, across a range of different service areas.

Jacqui Brown

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Jacqui Brown

Jacqui is a clinical psychologist, registered with the Psychology Board of Australia / Australian Health Practitioner Regulation Agency (AHPRA), as well as the Director of Complex Psychology Pty Ltd.

She has worked with clients who have complex needs for 17 years. Her broad range of experience spans services such as alcohol and other drug (AOD) and harm reduction programs (both as a case worker and in management), dual diagnosis, forensic services, international development programs in Cambodia and program management in health and social services.

Jacqui’s areas of interest include risk assessment, the development of service plans for clients with complex needs, mental health assessment and personality assessment. She also focuses on working with services to develop their capacity to work with clients who have complex needs.

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Michelle James

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Michelle James

Michelle is a psychologist registered with the Psychology Board of Australia / Australian Health Practitioner Regulation Agency (AHPRA) since 2005. She has worked across public and private sectors in the delivery of direct client services, the supervision of staff and the co-ordination of service delivery within a custodial setting.

Michelle is experienced in providing individual and group based psychological intervention to clients with complex needs across a range of settings, including within private practice, custody, and in-patient psychiatric and outreach settings. Michelle has experience in the assessment of risk, particularly amongst offenders, and she also provides Care Plan Coordination under the Multiple & Complex Needs Initiative (MACNI).

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Lucy O'Hanlon

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Lucy O'Hanlon

Lucy is an occupational therapist registered with the Australian Health Practitioner Regulation Agency (AHPRA). Her clinical practice has involved supporting clients with severe mental illness to live meaningful and productive lives. She has worked in in-patient, community and sub-acute clinical settings, and has capacity to work with clients individually and in groups.

Lucy has collaborated with forensic, dual diagnosis, disability, non-government and AOD service providers to further support her clients. She also has a passion for using sensory modulation principles to help clients manage emotional dysregulation issues. Lucy is now utilising her practice experience to provide Care Plan Coordination for clients with multiple and complex needs, and also undertakes occupational therapy assessments.

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Mabrooka Singh

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Mabrooka Singh

Mabrooka is an experienced occupational therapist registered with the Australian Health Practitioner Regulation Agency (AHPRA). She has worked in a broad range of clinical, project and managerial roles within hospital and community sectors. Working alongside clients with enduring and complex needs since 2009, Mabrooka has experience supporting clients through the Transport Accident Commission (TAC) and the Multiple and Complex Needs Initiative (MACNI). With an interest in capacity building and training, she is involved in the development and delivery of care coordination training for health professionals.

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Megan Darwish

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Megan Darwish

Megan is the Executive Assistant/Office Manager at Complex Psychology. She holds a Bachelor of Arts and has also completed further studies in Office Administration and community services. Megan has several years of experience as an EA and in administration roles across various industries, including not for profit, health, community services, recruitment, and real estate. She looks after all of the practical day to day management of the office and is a key point of contact for Complex Psychology staff and clients.

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Hayley Zarb

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Hayley Zarb

Hayley is a clinical psychologist registered with the Psychology Board of Australia / Australian Health Practitioner Regulation Agency (AHPRA). Hayley has experience working in both private and public mental health hospital settings, and the university sector. Hayley has spent a number of years working with diverse client populations in private practice, working from a combined Schema and ACT therapy approach. She also has extensive experience in conducting mental health workshops and training sessions and in the provision of group therapy.

Hayley enjoys working with clients and the systems surrounding them, when they are feeling “stuck” or out of ideas about how improve their wellbeing or their client’s care. She has also had experience in the development of behaviour support plans and in supporting the client and staff in the delivery of such plans.

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Jessica Andrianakis

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Jessica Andrianakis

Jessica is a Certified Practicing Senior Speech Pathologist with extensive experience in the Public Health Sector including acute and subacute care. She completed her Masters of Health Science, specializing in stroke management in 2013 and has been an active member of Speech Pathology Australia.

Jessica specializes in the assessment and management of adult communication and swallowing disorders from a variety of origins including neurological, aged care and mental health disorders. She is committed to ongoing professional development and has a strong passion for evidence based practice.

Jessica is able to provide assessment reports, management plans and education packages in the areas of communication and swallowing disorders. She also provides Care Plan Coordination under the Multiple & Complex Needs Initiative (MACNI).

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Catherine Cole

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Catherine Cole

Catherine is a psychologist registered with the Psychology Board of Australia / Australian Health Practitioner Regulation Agency (AHPRA).

Catherine has worked with children, young people, and adults with multiple and complex needs, together with their families, care teams, and wider support networks for 14 years. Much of Catherine’s previous experience involved work within the acquired disability sector providing specialist care coordination as well as intensive case management services. She has also worked in public and private health providing outpatient and private clinical services.

Catherine comes to Complex Psychology with a strong interest in working with clients with dual disability and mental health diagnoses. She has strengths in specialist care coordination and the assessment of functional capacity, particularly amongst clients with intellectual disability. Catherine also undertakes behavioural assessments provides care plan coordination under the Multiple & Complex Needs Initiative (MACNI).

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"The best way to ensure that a client with multiple and complex needs is receiving appropriate and holistic care is to develop a care plan that includes input from all of the relevant services..."

Get in touch

We are based in inner Melbourne, however can also see people at other locations with prior arrangement. We have previously worked with clients in both Melbourne and regional Victoria.

Complex Psychology provides services in metropolitan, regional and rural Victoria.